Preparation guides, scanner instructions, case checklists, and answers to common questions.
Reduction, margin design, and soft-tissue management for restorative cases.
STL / PLY export from iTero, Medit, 3Shape TRIOS, Primescan, Carestream.
Required fields, photos, and notes to prevent case delays.
Reference photos and Vita 3D-Master mapping for esthetic cases.
Thresholds, documentation, and remake workflow.
Standard turnaround is 7 business days across all categories — crown & bridge, removable, implant, and orthodontic appliances.
Remakes are covered at no charge when the restoration falls outside of documented clinical tolerances and the original case followed our intake and shade protocols. See the Remake Policy PDF for full details.
We accept STL and PLY exports from all major intraoral scanners, including iTero, Medit, 3Shape TRIOS, Primescan, and Carestream. Direct bridges are available for the most common systems.
We require a shade photograph for all esthetic cases taken under neutral lighting with a Vita 3D-Master or equivalent tab in frame. This allows our ceramist to verify shade in software before production.
Zirconia (3Y, 4Y, 5Y), lithium disilicate (Emax), PMMA, hybrid ceramics, titanium, and medical-grade acrylic and aligner polymers for orthodontic appliances.
We provide local courier pickup across the DFW metroplex and tracked shipping nationwide. Rush windows are coordinated with your account manager.